Delivery Policy
General Delivery Terms
- All orders are delivered Duty Paid. As Trinkfluss Wines Ltd is a small start-up business, we are currently (as of September 2024) not VAT-registered. We are therefore unable to issue VAT invoices.
- Delivery times provided are estimates. While we strive to meet these timelines, delays may occur due to unforeseen circumstances such as courier issues or adverse weather conditions.
If we are unable to deliver your order due to an incorrect address or if the recipient is unavailable, we will contact you to arrange a redelivery. Please note that additional charges may apply in such cases.
Standard Delivery (Mainland UK)
- Free Delivery: We offer free delivery to the UK mainland for orders over £90.
- Flat Rate: For orders under £90, a flat delivery fee of £12.95 applies per delivery address.
Orders are dispatched within 1-2 working days. While most deliveries are completed within 2-4 working days, this may vary during peak periods or due to external factors. Orders placed on weekends or bank holidays will be processed the next working day.
Delivery to the European Union
For deliveries to the European Union, please contact us via email at hello@trinkflusswines.co.uk for a bespoke quotation. Note that customers are responsible for any customs duties, taxes, or additional fees incurred upon entry to the destination country.
Signatures & Proof of Age
- Deliveries require a signature upon receipt. If you request delivery without a signature, it is at your own risk.
- We do not sell or deliver alcohol to anyone under the age of 18. By placing an order, you confirm that you and the recipient are at least 18 years old.
- Our couriers may request valid photo identification (e.g., passport, driving license) upon delivery. If acceptable proof of age cannot be provided, the delivery will be returned to us. In such cases, refunds will exclude delivery costs.